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eki marche Osaka eki marche Osaka Crost

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Frequently Asked Questions

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  • eki marche Osaka
  • eki marche Osaka
    Crost
  • eki marche Osaka
    Umest
From what time to what time are the business hours?
It depends on the store.
For more information, please see the shop guide/floor map.
Have you decided on a closed day?
It's an irregular holiday.
Information on the eki marche Osaka website.
How can I get to eki marche Osaka?
JR Osaka Station Sakurabashi Exit (outside the ticket gate). For more information, please click here.
Do you have parking or bicycle parking?
There is no parking lot. Please note that we do not provide discount services for nearby parking lots.
For bicycle parking lots, we offer discount services. For more information, please click here.
Where should I contact if I forget something in the hotel?
Please contact the phone number or the information (06-4799-3828) listed on the shop details screen of the relevant store.
(Reception hours from 10:00 to 23:00)
Can I use Wi-Fi?
You can use it in free space [Event space].
Do you reserve items or make reservations?
It depends on each store. For more information, please contact the store.
Is there a service that allows you to deliver purchased products at once?
We are sorry, but we do not provide delivery services for products purchased at multiple stores.
Regarding the delivery of products purchased at each store, the response differs for each store, so please contact the store for details.
Is there a space where you can eat and drink purchased products?
You can eat and drink in the free space (Event space) in the hotel.
Please refer to the floor map for free space locations.
Is there a store where pets can enter?
We are sorry, but we do not accept pets other than guide dogs, service dogs, hearing dogs, and animals.
About the Wester Point
Please see here.
Do you have coin lockers?
We have a cold locker. For more information, please click here.
Do you have an ATM?
Seven Bank ATM and Kinki Rokin ATM are available. For more information, please click here.
Can I pay by credit card?
Most cards are accepted, such as JCB, VISA, MasterCard, AMEX, Diners, etc., but some cards are not accepted. For more information, please click here.
Can I pay by code payment?
Code payments such as LINEPay, PayPay, Rakuten Pay, etc. are possible, but some services are not available. For more information, please click here.
Can I pay by electronic money?
Electronic money such as ICOCA, Suica, QUICPay, Edy, and nanaco are available, but some cards are not available. For more information, please click here.
Other inquiries
Please contact the representative telephone 06-4799-3828.
(Reception hours from 10:00 to 23:00)
From what time to what time are the business hours?
It depends on the store.
For more information, please see the shop guide/floor map.
Have you decided on a closed day?
I don't have it.
The year-end and New Year holidays will vary depending on the store, so please check the website.
How can I get to eki marche Osaka Crost?
It is the first basement floor of JR Osaka Station. For more information, please click here.
Where should I contact if I forget something in the hotel?
Please contact each store.
Do you reserve items or make reservations?
It depends on each store. For more information, please contact the store.
Is there a service that allows you to deliver purchased products at once?
We are sorry, but we do not provide delivery services for products purchased at multiple stores.
Regarding the delivery of products purchased at each store, the response differs for each store, so please contact the store for details.
Is there a store where pets can enter?
We are sorry, but we do not accept pets other than guide dogs, service dogs, hearing dogs, and animals.
About the Wester Point
Please see here.
Can I pay by credit card?
Most cards are accepted, such as JCB, VISA, MasterCard, AMEX, Diners, etc., but some cards are not accepted. For more information, please click here.
Can I pay by code payment?
Code payments such as LINEPay, PayPay, Rakuten Pay, etc. are possible, but some services are not available. For more information, please click here.
Can I pay by electronic money?
Electronic money such as ICOCA, Suica, QUICPay, Edy, and nanaco are available, but some cards are not available. For more information, please click here.
Other inquiries
Please contact the representative telephone 06-4799-3828.
(Reception hours from 10:00 to 23:00)
From what time to what time are the business hours?
It depends on the store.
For more information, please see the shop guide/floor map.
Have you decided on a closed day?
I don't have it.
The year-end and New Year holidays will vary depending on the store, so please check the website.
How can I get to eki marche Osaka Umest?
It's right next to JR Osaka Station West Exit. For more information, please click here.
Where should I contact if I forget something in the hotel?
Please contact each store.
Is there a store that can be purchased from inside the ticket gate?
Beard Papa and Krispy Cream Donuts also have a sales counter in the ticket gate, so you can purchase products.
Do you reserve items or make reservations?
It depends on each store. For more information, please contact the store.
Is there a service that allows you to deliver purchased products at once?
We are sorry, but we do not provide delivery services for products purchased at multiple stores.
Regarding the delivery of products purchased at each store, the response differs for each store, so please contact the store for details.
Is there a store where pets can enter?
We are sorry, but we do not accept pets other than guide dogs, service dogs, hearing dogs, and animals.
About the Wester Point
Please see here.
Can I pay by credit card?
Most cards are accepted, such as JCB, VISA, MasterCard, AMEX, Diners, etc., but some cards are not accepted. For more information, please click here.
Can I pay by code payment?
Code payments such as LINEPay, PayPay, Rakuten Pay, etc. are possible, but some services are not available. For more information, please click here.
Can I pay by electronic money?
Electronic money such as ICOCA, Suica, QUICPay, Edy, and nanaco are available, but some cards are not available. For more information, please click here.
Other inquiries
Please contact the representative telephone 06-4799-3828.
(Reception hours from 10:00 to 23:00)